Client policies

At Body & Soul Ascension, we are committed to providing services with integrity, care, and professionalism. Please review this policy carefully before booking or purchasing any services through https://www.bodyandsoulascension.com/.

1. Scope of This Policy

This policy applies to all services offered through our website, including but not limited to:

Energy work and spiritual services
Coaching and mentoring sessions
Wellness and holistic services
Consultations, programs, and service packages
Digital services and online offerings

2. General Refund Policy

All service fees are non-refundable once a service has been delivered or a session has taken place. This reflects the time, preparation, and energetic commitment reserved for each client.
Refunds are not guaranteed and are granted solely at the discretion of Body & Soul Ascension, except where required by law.

3. Client Cancellations

Only services or sessions scheduled with a fixed date and time are eligible for cancellation.

Cancellations for sessions with a fixed date and time made more than 24 hours prior to the scheduled service may be eligible for a full refund or rescheduling.
Cancellations made within 24 hours of the scheduled service are non-refundable.
Missed appointments and no-shows are non-refundable.

Services, programs, or offerings without a fixed date and time are not eligible for cancellation or refund once purchased.

4. Provider Cancellations

If Body & Soul Ascension cancels a scheduled service, the client will be offered one of the following options:

A full refund, or
A rescheduled session at no additional cost

5. Digital Services, Programs & Content

All digital services, programs, downloadable materials, and online content are non-refundable once access has been granted, unless otherwise required by law.

6. Payment Errors & Exceptional Circumstances

Refunds may be considered in cases of:

Duplicate payments
Verified payment processing errors
Technical issues caused by our system

All approved refunds will be issued to the original payment method.

7. Chargebacks & Disputes

Clients are encouraged to contact us directly to resolve any concerns. Initiating a chargeback without prior communication may result in:

Immediate suspension of services
Termination of access to programs or content

8. Refund Processing Time

Approved refunds are processed within 5–10 business days, depending on the payment provider.

9. Contact Information

For questions regarding this policy or refund requests, please contact:

Body & Soul Ascension Mastery
Email: contact@bodyandsoulascension.com
Website: https://www.bodyandsoulascension.com/

10. Legal Notice

This policy is provided for general informational purposes and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure compliance with applicable laws and regulations.