top of page

Client policies

​At Body & Soul Ascension, we are committed to providing services with integrity, care, and professionalism. Please review this policy carefully before booking or purchasing any services through https://www.bodyandsoulascension.com/.

​

1. Scope of This Policy

This policy applies to all services offered through our website, including but not limited to:

  • Energy work and spiritual services

  • Coaching and mentoring sessions

  • Wellness and holistic services

  • Consultations, programs, and service packages

  • Digital services and online offerings

 

2. services Refund Policy

  • All service fees are non-refundable once a service has been delivered or a session has taken place. This reflects the time, preparation, and energetic commitment reserved for each client.

  • Refunds are guaranteed if you let us know of your cancellation at least 24h before the service or session start.

 

3. course Refund Policy

  • Concerning courses, you can get a full refund if you let us know about it at least 24h prior to course start.

  • These courses include a First-Session Satisfaction Guarantee.

  • The courses are taught over 2 days, with one 3-hour session per day. If you attend the first 3-hour session and feel the course is not right for you, you may request a 50% refund within 24 hours after the first session ends. No explanation is required, although feedback is always welcome.

  • After this 24-hour refund window closes, or once the second session begins, the course fee is non-refundable. This is because your place has been reserved, the live teaching and guidance have begun, and course materials and/or access have been provided.

 

4. Provider Cancellations

If Body & Soul Ascension cancels a scheduled service, the client will be offered one of the following options:

  • A full refund, or

  • A rescheduled session at no additional cost

 

5. Digital Services, Programs & Content

All digital services, programs, downloadable materials, and online content are non-refundable once access has been granted, unless otherwise required by law.

 

6. Payment Errors & Exceptional Circumstances

Refunds may be considered in cases of:

  • Duplicate payments

  • Verified payment processing errors

  • Technical issues caused by our system

All approved refunds will be issued to the original payment method.

 

7. Chargebacks & Disputes

Clients are encouraged to contact us directly to resolve any concerns. Initiating a chargeback without prior communication may result in:

  • Immediate suspension of services

  • Termination of access to programs or content

 

8. Refund Processing Time

Approved refunds are processed within 5–10 business days, depending on the payment provider.

 

9. Contact Information

For questions regarding this policy or refund requests, please contact:

Body & Soul Ascension Mastery
Email: contact@bodyandsoulascension.com 
Website: https://www.bodyandsoulascension.com/

 

10. Legal Notice

This policy is provided for general informational purposes and does not constitute legal advice. We recommend consulting a qualified legal professional to ensure compliance with applicable laws and regulations.

bottom of page